Privacy Policy

Bentz Jaz USA – Privacy Policy
Last Updated: [January 7th, 2025]

Thank you for visiting Bentz Jaz USA (“we,” “us,” or “our”). We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and/or make a purchase from us. By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

A. Personal Information

  • Identifiers: Name, email address, billing/shipping address, phone number.
  • Payment Information: Credit card details or other payment information when you make a purchase (processed through a secure third-party payment gateway, not stored by us).
  • Account Information: Username and password when you create an account on our site.

B. Non-Personal Information

  • Device & Usage Information: IP address, browser type, operating system, referring URLs, pages viewed, and other diagnostic data to help us improve our site and services.
  • Cookies & Tracking Technologies: Information gathered through cookies and similar technologies that enable us to provide essential site functionality, enhance user experience, and track site usage.

2. How We Collect Your Information

  1. Directly From You: When you register an account, place an order, sign up for our newsletter, fill out a form, or interact with our customer service.
  2. Automatically: Through cookies, web beacons, and other tracking technologies as you navigate our site.
  3. Third Parties: We may receive information about you from payment processors, analytics providers, or advertising networks that help us operate and improve our website.

3. How We Use Your Information

We may use the personal information we collect for various purposes, including:

  • Order Processing: To fulfill and manage your orders, process payments, and deliver products or services.
  • Customer Service: To respond to inquiries, provide support, and handle returns or exchanges.
  • Communication: To send emails regarding your order status, promotions, surveys, or other information that may be of interest to you.
  • Site Improvements: To personalize your user experience, monitor and analyze usage and trends, and improve our website’s functionality and content.
  • Legal Compliance: To comply with applicable laws, regulations, or legal processes.

4. Cookies and Other Tracking Technologies

  • Cookies: Small data files stored on your device. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted or they expire).
  • Analytics: We may use third-party analytics tools (such as Google Analytics) to collect information about your site usage to help us improve our website and user experience.
  • Your Choices: Most web browsers automatically accept cookies. You can modify your browser settings to decline cookies or alert you when cookies are being sent. However, disabling cookies may limit certain features of our site.

5. Sharing and Disclosure of Your Information

We do not sell your personal information. However, we may share your data in the following circumstances:

  1. Service Providers: With trusted third parties that perform services on our behalf (e.g., payment processors, shipping carriers, marketing partners). These companies are authorized to use your personal data only as necessary to provide their services to us.
  2. Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
  3. Legal Requirements: We may disclose your information if required to do so by law, or in response to valid requests by public authorities (e.g., court orders, law enforcement).

6. Data Security

We implement a variety of security measures to maintain the safety of your personal information:

  • Secure Sockets Layer (SSL): We use encryption to protect data transmitted online.
  • Restricted Access: Access to your personal data is restricted to authorized personnel only, and only to perform specific job functions.
  • Payment Security: Payment details are processed through a secure third-party payment gateway and are not stored on our servers.

While we strive to protect your personal information, no security system is foolproof. We cannot guarantee absolute security of your data.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once your data is no longer needed, we will securely delete or anonymize it.

8. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately so that we can take steps to remove the data.

9. Your Choices and Rights

Depending on where you live, you may have certain rights regarding your personal information, such as:

  • Access & Update: Request access to or correction of your personal data.
  • Deletion: Request the deletion of certain personal data.
  • Marketing Communications: Unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link in the email or by contacting us directly.

For any questions or requests regarding your personal information, please contact us using the information below.

10. Third-Party Websites

Our website may contain links to other websites not operated or controlled by us. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policies of any third-party website you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this page periodically for the latest information on our privacy practices.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise any applicable rights over your personal information, please contact us:

  • Email: [Your Customer Service Email]
  • Phone: [Your Customer Service Number]
  • Address: [Your Business Address]

Thank you for trusting Bentz Jaz USA with your personal information. We value your privacy and appreciate your business.